We have the privilege of working with thriving and innovative technology businesses. This experience, across digital infrastructure, services, platforms, and applications, enables us to bring clarity to a complex sector and identify strategies for profitable growth.

Technology evolves, but the core commercial issues remain: how to benefit from developments in technology, how to expand the proposition while improving profitability, and how to acquire and grow customers.

The sector is underpinned by robust positive drivers including the increasing criticality of technology and complexity that drives outsourcing. This creates opportunities for effective technology providers.

Our experience We work with a broad range of businesses across the sector. These include:

IT Managed Services: as organizations increasingly rely on technology, and the technology itself becomes more complex, managed service providers (MSPs) are critical in designing, implementing, and managing vendor technologies for end-customers. CIL works with generalist MSPs, and specialists focusing on particular technologies (e.g. cyber), vendors (e.g. Google Cloud Platform), or services (e.g. cloud).

Telecom Services: communication is changing. Traditional telecoms providers are becoming more software-focused, resulting in a greater divide between wholesale asset owners and asset-lite service providers. Unified communications and contact centers are merging, and omni-channel is becoming more important. Our experience spans the breadth of this market.

Value-added resellers (VARs): VARs link vendor technologies to end-customers and are increasingly investing in offering complimentary managed services. Many maintain strong product-side growth in line with increasing demand from end-customers. CIL works with a range of generalist and specialist VARs covering international markets.

Digital transformation: demand for digital transformation is booming. Providers often differ in commercial models and operational footprints, and focus on addressing a particular need. CIL has worked with many different providers and understands the challenges associated with scaling.

Horizontal software: we have extensive experience working with software applications that can be used across verticals, including HCM (learning management systems, core HR, workforce management, employee engagement and payroll), CRM and marketing automation tools.

Vertical software: we work with a vast range of software applications providers for specific end-sectors, including financial services, healthcare IT, PropTech, legal, industrial and security & infrastructure.

 
Our experience We work with a broad range of businesses across the sector. These include:

IT Managed Services: as organizations increasingly rely on technology, and the technology itself becomes more complex, managed service providers (MSPs) are critical in designing, implementing, and managing vendor technologies for end-customers. CIL works with generalist MSPs, and specialists focusing on particular technologies (e.g. cyber), vendors (e.g. Google Cloud Platform), or services (e.g. cloud).

Telecom Services: communication is changing. Traditional telecoms providers are becoming more software-focused, resulting in a greater divide between wholesale asset owners and asset-lite service providers. Unified communications and contact centers are merging, and omni-channel is becoming more important. Our experience spans the breadth of this market.

Value-added resellers (VARs): VARs link vendor technologies to end-customers and are increasingly investing in offering complimentary managed services. Many maintain strong product-side growth in line with increasing demand from end-customers. CIL works with a range of generalist and specialist VARs covering international markets.

Digital transformation: demand for digital transformation is booming. Providers often differ in commercial models and operational footprints, and focus on addressing a particular need. CIL has worked with many different providers and understands the challenges associated with scaling.

Horizontal software: we have extensive experience working with software applications that can be used across verticals, including HCM (learning management systems, core HR, workforce management, employee engagement and payroll), CRM and marketing automation tools.

Vertical software: we work with a vast range of software applications providers for specific end-sectors, including financial services, healthcare IT, PropTech, legal, industrial and security & infrastructure.

What we do Our Technology practice helps clients identify opportunities to improve customer experience, drive efficiency, create scale, defend market share, and generate better data insights. Our services include:

Bespoke research into niche, emerging and established markets: we specialize in conducting bespoke research to understand the scale of market opportunities, market trends and growth rates, emerging technologies and evolving competitive dynamics.

Understanding routes to market and technology ecosystems: conducting referencing and in-depth research to understand channel dynamics, vendor technology portfolios and unique market-specific complexities, allowing our clients to navigate various technology landscapes and identify the greatest opportunities.

Sales capability audit: we provide quantitative assessments of sales strategy, organization, processes, pipeline, account management and systems to support our clients in creating best-in-class sales functions.

Voice of the customer: conducting in-depth interviews with stakeholders of all sizes of technology businesses and IT buyers of various levels of seniority to understand evolving needs, performance and opportunities.

Business model shifts: we advise clients and help them transition their operational and commercial models given the broader shift to subscription pricing and as-a-service delivery.

Growth prioritization: we support technology businesses of all sizes in identifying, assessing and prioritizing growth opportunities, which often includes pricing, routes to market, M&A, new service lines and international expansion.

 
What we do Our Technology practice helps clients identify opportunities to improve customer experience, drive efficiency, create scale, defend market share, and generate better data insights. Our services include:

Bespoke research into niche, emerging and established markets: we specialize in conducting bespoke research to understand the scale of market opportunities, market trends and growth rates, emerging technologies and evolving competitive dynamics.

Understanding routes to market and technology ecosystems: conducting referencing and in-depth research to understand channel dynamics, vendor technology portfolios and unique market-specific complexities, allowing our clients to navigate various technology landscapes and identify the greatest opportunities.

Sales capability audit: we provide quantitative assessments of sales strategy, organization, processes, pipeline, account management and systems to support our clients in creating best-in-class sales functions.

Voice of the customer: conducting in-depth interviews with stakeholders of all sizes of technology businesses and IT buyers of various levels of seniority to understand evolving needs, performance and opportunities.

Business model shifts: we advise clients and help them transition their operational and commercial models given the broader shift to subscription pricing and as-a-service delivery.

Growth prioritization: we support technology businesses of all sizes in identifying, assessing and prioritizing growth opportunities, which often includes pricing, routes to market, M&A, new service lines and international expansion.

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