Rise of the AI integrator: leveraging the power of AI within IT services

4th April 2024
Go back to insights

CIL’s Technology practice examines the opportunity for incumbent IT service providers to transition into ‘AI integrators’ to address the increasing demand for AI.


AI has the potential to substantially improve organisational efficiency and optimise revenue generation across industries, which will generate economy-wide benefits. Most organisations are not ready to fully integrate AI into their operations. Widespread deployment of AI requires considerable groundwork, particularly in terms of infrastructure and data management practices.

Given data incompatibility and lack of skills in-house, there is an opportunity for incumbent IT service providers to transition into ‘AI integrators’ to address increasing demand for AI. Moving forward, investment activity will likely swing in favour of AI integrators that help customers integrate data analytics and AI practices into their core operating model.

Download the full PDF version here

Sign up to our mailing list to receive our latest insights.